Teaching Strategies, LLC
  • Customer Success
  • Bethesda, MD, USA
  • Hourly
  • Full Time

Be A Part of our Team!

Join a working family that is dedicated to the mission of the work we do!

Teaching Strategies is an innovative ed-tech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement.


Position overview:

As software and digital subscriptions represent a growing percentage of our customer transactions, the need for us to optimize this function has increased accordingly. As such, Teaching Strategies Renewals Associate's mission is to ensure that our customers experience timely and efficient management of their subscription renewals as well as maintain a high level of success in customer retention.

Specific roles and responsibilities:

  • Proactively calls/emails customers, providing them with renewal subscription information via draft quotes or final orders
  • Manages lead lists/renewal portals to maximize time, effort and sales
  • Responds to customer inquiries; via email or phone regarding expiring subscription agreements
  • Inputs data into Salesforce.com ensuring that information is documented accurate
  • Responds to renewal inquiries from internal managers
  • Manages pipeline of renewal quotes
  • Develops innovative, new ways to reach renewable opportunities
  • Answer billing & minimal technical support questions
  • Follow up & collect renewal subscription payments

Qualifications:

  • High School Diploma or Equivalent required
  • Minimum of 3-4 years of customer facing work experience with track record of success
  • Experience with Salesforce.com or another CRM solution is highly desired
  • Ability to effectively support all levels within a customer organization
  • Superior verbal and written communication skills
  • Ability to partner with customers and employees in a tactful, poised and organized fashion
  • Proven problem solving and decision making skills a must
  • Highly responsive, self-motivated and able to act on own initiative
  • Commitment to follow up and follow through
  • Ability to meet tight deadlines and maintain quality work is a must
  • Demonstrated ability to manage multiple priorities
  • Ability to manage high volume cliental and upkeep in fast paced environment
  • Ability to learn new technology applications with ease
  • Proficiency in Microsoft Office products
  • Adaptability to change in processes and or change in responsibilities within the role
  • Experience with sales pipeline and quota
  • Highly detailed and process orientated

Why Teaching Strategies:

At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.

Let's open the door to your career at Teaching Strategies!

Some additional benefits & perks while working with Teaching Strategies:

Teaching Strategies offers our employees a robust suite of benefits and other perks which include:

  • Company-sponsored events
  • Professional development and growth opportunities
  • Tuition assistance
  • Competitive compensation package
  • Medical, dental, and vision coverage for spouses, domestic partners, and children
  • Pre-tax medical and dependent care flexible spending accounts (FSA)
  • Health savings accounts with employer contributions
  • 401(k) plan with employer match
  • Company-sponsored life, short and long term disability insurance
  • Voluntary life and critical illness insurance
  • Paid parental leave programs
  • Flexible paid time off

Teaching Strategies, LLC is committed to creating a diverse workplace and is proud to be an equal opportunity employer of Minorities, all Genders, Protected Veterans, and Individuals with Disabilities.

Teaching Strategies, LLC
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