Teaching Strategies, LLC
  • Customer Success
  • Chicago, IL, USA
  • Full Time

About us

Teaching Strategies is a high growth, private-equity backed, market leading business in early childhood education. The Company provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through 3rd grade. With ground-breaking print and SaaS solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 30 years.

Candidates who fit with our values, vision, and mission will find a work environment that fosters creativity, innovation and career growth. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

What's In It for You

Teaching Strategies offers our employees a robust suite of benefits and other perks which include:

  • Company sponsored events
  • Professional development and growth opportunities
  • Tuition assistance
  • Competitive compensation package
  • Medical, dental, and vision coverage for spouses, domestic partners, and children
  • Pre-tax medical and dependent care flexible spending accounts (FSA)
  • Health savings accounts with employer contributions
  • 401(k) plan with employer match
  • Company sponsored life, short and long term disability insurance
  • Voluntary life and critical illness insurance
  • Paid parental leave program

Position Overview:

The Partner Success Manager, will collaborate with team members, administrators and teachers to deliver world-class and high level customer support and communication for all new and renewing partners. Additionally, they will collaborate with our customers to realize the value of Teaching Strategies solutions as soon as possible, and encourage adoption of these solutions within their districts and organizations. We are looking for a forward-thinking, creative, and detail-oriented Partner Success Manager on a full-time basis.

Specific roles and responsibilities:

  • Manage the implementation and onboarding process of all new and renewing customers.
  • Project manage new client implementations via email, phone, web-based tools, and live presentations when needed.
  • Tracks implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis. Work closely with our tech team to develop ideas and solutions for tracking key data points and automating communication with our partners.
  • Develop and manage an action plan that addresses training, professional development, customer analytics, customer usage, and platform recommendations by our customer base.
  • Provides high-level customer support and communication must be comfortable answering customer questions, training, concrete solutions, consistent follow-up, and establishing positive customer relationships.

Qualifications:

  • Bachelor's Degree in education or other related areas required.
  • Classroom experience or administrative experience in education preferred, but not required.
  • Experience in Customer Support, Customer Success, Onboarding/Implementation or Account Management with examples of success desired.
  • Ability to comfortably communicate with multiple levels of management and with customers (i.e. technical/non-technical /management).
  • Experience with Salesforce or another CRM solution is highly desired
  • Superior organizational capabilities and time management skills are a must
  • Must have proven track record and capabilities for delivering excellent customer experiences
  • Must have strong analytical, problem solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Effective organizational skills and the ability to answer and delegate ongoing questions from clients
  • Effective presentation skills
  • Familiarity with Teaching Strategies products and services a plus, but not required

Teaching Strategies, LLC is committed to creating a diverse workplace and is proud to be an equal opportunity employer of Minorities, all Genders, Protected Veterans and Individual with Disabilities.

Teaching Strategies, LLC
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