Teaching Strategies, LLC
  • Customer Success
  • Milwaukee, WI, USA
  • Full Time


Teaching Strategies is a dynamic early childhood education company that provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through kindergarten.  With ground-breaking solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 25 years.

As a company, our philosophy is that the best outcomes result from working together as a team. Located in downtown Bethesda, MD, our company's headquarters are within steps from Bethesda Row and the Bethesda Metro stop. Candidates who fit with our values, vision, and mission will find a casual and fun work environment that fosters creativity, innovation and career growth. Along with great benefits and competitive compensation packages, we at Teaching Strategies pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is - teaching children to become creative, confident thinkers.

Position overview:  

The Customer Success Manager position is an exciting opportunity for a highly motivated and experienced professional that will enjoy being responsible for the overall success of their assigned accounts.  They will fully own the customer relationship by supporting the business development process and post-sale customer experience for mid-level accounts that generate revenue up to approximately $100k annually. This is a highly dynamic environment that requires the Customer Success Manager to oversee all aspects of their customers' engagement with Teaching Strategies.  They will need to work very collaboratively with internal and external stakeholders to constantly seek ways to nurture and grow their accounts.  The ideal individual will continuously work to surpass their customer's expectations.

Specific roles and responsibilities:

  • Develops action oriented annual and multi-year strategic account plans and oversees their successful execution and implementation.
  • Cultivates and strengthens relationships at all levels within assigned accounts as well as cross functionally within Teaching Strategies.
  • Anticipates customer needs and adapts strategic plans in order to achieve mutually beneficial long-term objectives and goals.
  • Successfully manages and demonstrates ownership of all aspects of each assigned accounts, including contract compliance and execution.
  • Meets and exceeds assigned targets for renewals, sales expansion opportunities, and strategic objectives associated with portfolio of accounts.
  • Monitors, reports, and increases utilization of assigned accounts products and services.
  • Proactively collaborates with Sales team to expand revenue in accounts and improve retention.
  • Researches, analyzes, develops, and recommends processes and procedures to improve the customer's overall experience.
  • Reviews customer satisfaction results and developing improvement initiatives.
  • Catalogues client benchmarks and success stories.
  • Ensures contract and account plan deliverables are met by serving as the liaison between customer and internal departments such as Research, Content, Technology Development, Professional Development, Policy, Marketing, and Sales.
  • Demonstrates a mastery of Teaching Strategies' products and services and how they can exceed customer needs.
  • Understands the early childhood education competitive landscape.
  • Educates customers about new products and services as well as developing and delivering webinars.

Qualifications and Requirements:

  • Bachelors' degree in business, education, or other related fields required
  • Minimum of 2-4 years of professional experience in an account management role; successful product implementation and revenue growth experience preferred
  • Experience developing account strategy, building client relationships, and cultivating new business opportunities required
  • Established track record of successfully managing mid-level accounts
  • Demonstrated effective and collaborative interpersonal and professional relationship building skills
  • Exceptional written and verbal communication skills
  • Excellent presentation skills; ability to conduct engaging presentations in person and remotely
  • Demonstrated ability to expand business with existing customers
  • Strong passion for exceeding customer expectations
  • Experience with Salesforce or other CRM solutions preferred
  • Proven ability to thrive in fast pace, goal-oriented environments
  • Demonstrated capability to manage multiple priorities
  • Previous experience in early childhood education a plus
  • Familiarity with Teaching Strategies GOLD a plus
  • Ability to learn new technology applications
  • Proficiency in Microsoft Office products
  • Ability to travel up to 25% of the time 

Teaching Strategies, LLC is an equal opportunity employer of Minorities, Females, Protected Veterans and Individual with Disabilities.

Teaching Strategies, LLC
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