Teaching Strategies, LLC
  • Customer Success
  • Bethesda, MD, USA
  • Full Time

Teaching Strategies is a dynamic early childhood education company that provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through kindergarten. With ground-breaking solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 25 years.

As a company, our philosophy is that the best outcomes result from working together as a team. Located in downtown Bethesda, MD, our company's headquarters are within steps from Bethesda Row and the Bethesda Metro stop. Candidates who fit with our values, vision, and mission will find a casual and fun work environment that fosters creativity, innovation and career growth. Along with great benefits and competitive compensation packages, we at Teaching Strategies pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is teaching children to become creative, confident thinkers.

Position Overview:

The field engineer will help to create and foster an awesome experience for our customers. The Field Engineer will be a critical aspect of our ability to be successful with our customers and have a top notch Customer Success organization.

Specific Roles and Responsibilities:

• Works closely with the Application Support Team, Escalation Manager, Customer Success Team, and Sales Leadership
• Manages and coordinates customer related technical tasks
• Performs Import/Exports, Integrations, Implementations, and Technical Support as needed
• Provides frontline support and root cause analysis with customers in case of technical issues
• Provides initial technical assessment on new requests
• Prepares the system for presentations
• Strong written and oral communication skills – proven client facing skills
• Participates in customer calls
• Improves serviceability of the product by developing tools to scale our field deployment and proactive-support infrastructure
• Defines and drives changes to our product with the development engineering team, given feedback from customers and field implementations
• Delivers excellence in your engagement and challenge the status quo, be different, become extraordinary

Qualifications and Requirements:

• Bachelor's Degree in Technology or related experience
• Strong Experience with Scripting in SQL, Data Migration and integration, and working with API's.
• Command line proficiency Unix, Mac OSX
• Experience in Education Technology and/or Early Childhood highly desired
• Up to 50% Travel

Teaching Strategies, LLC is an equal opportunity employer of Minorities, Females, Protected Veterans and Individual with Disabilities.

 

Teaching Strategies, LLC
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