Teaching Strategies, LLC
  • IT- Information Technology
  • Bethesda, MD, USA
  • Full Time

Teaching Strategies is a dynamic early childhood education company that provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through kindergarten. With ground-breaking solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 25 years.

As a company, our philosophy is that the best outcomes result from working together as a team. Located in downtown Bethesda, MD, our company's headquarters are within steps from Bethesda Row and the Bethesda Metro stop. Candidates who fit with our values, vision, and mission will find a casual and fun work environment that fosters creativity, innovation and career growth. Along with great benefits and competitive compensation packages, we at Teaching Strategies pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is teaching children to become creative, confident thinkers.

Position overview:

The Helpdesk Engineer I provides technical support to local and remote employees and assists the Systems Administrators with daily network operations, infrastructure management, and planning. 

Specific roles and responsibilities:  

  • Monitors helpdesk system and responds to incoming support requests.
  • Provides technical support for Microsoft Windows and Mac OS X workstations.
  • Provides assistance with network printing and file sharing.
  • Troubleshoots and resolves network connectivity issues.
  • Images, deploys, troubleshoots, and repairs workstation hardware and software.
  • Provides telephone and remote desktop support to off-site users.
  • Provides troubleshooting support for A/V presentations (laptops, projectors, etc.).
  • Assists with transportation of AV equipment to and from conferences, training sessions, and other off-site events.


  • Bachelor's degree or equivalent experience.
  • 1+ years of hands-on helpdesk or similar technical support experience.
  • Ability to install, configure, and troubleshoot the following operating systems: Windows 7, Mac OS X.
  • Strong proficiency with Microsoft Office 2010+ (certifications a plus)
  • Microsoft, Network+, A+ certifications preferred
  • Knowledge of networking fundamentals (TCP/IP, DNS, switching, routing)
  • Knowledge of network security fundamentals (virus outbreak containment, account privileges, password management)
  • Ability to approach troubleshooting logically rather than by trial and error
  • Strong written and verbal communication skills
  • Strong interpersonal skills for interacting with users & colleagues.
  • Flexibility and time management skills - ability to quickly switch between tasks and re-prioritize as necessary
  • Interest in learning about new technologies and applications

Teaching Strategies, LLC is an equal opportunity employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Teaching Strategies, LLC
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