Teaching Strategies, LLC
  • Operations
  • Bethesda, MD, USA
  • Full Time

Teaching Strategies is a dynamic early childhood education company that provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through kindergarten.  With ground-breaking solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 25 years.

As a company, our philosophy is that the best outcomes result from working together as a team. Located in downtown Bethesda, MD, our company's headquarters are within steps from Bethesda Row and the Bethesda Metro stop. Candidates who fit with our values, vision, and mission will find a casual and fun work environment that fosters creativity, innovation and career growth. Along with great benefits and competitive compensation packages, we at Teaching Strategies pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is - teaching children to become creative, confident thinkers. 

Position overview:

As an integral part of the company, The Revenue Operations Associate ensures that customers are highly regarded and receive exceptional service. The Revenue Operations Associate is responsible for delivering a full range of support, services and assistance to our customers via telephone and email in relation to contract/order verification, renewals, invoicing and collections.  The person in this role supports processes that affect the revenue growth of the company. 

Specific roles and responsibilities:  

  • Reviews and activates orders and processes returns in Salesforce.com
  • Mananges the provisioning process for all Teaching Strategies products and services Assists with collections for renewals
  • Works with the the shipment warehouse to ensure orders are processed and shipped to customers in a timey manner
  • Investigates issues and provides feedback/follow-up to customers or escalates problems and/or concerns to appropriate internal teams for resolutions
  • Creates new opportunities and orders and collects service agreements for large, state-wide contracts
  • Managers customer cases in Salesforce.com and provides feedback or escalates issues to the appropriate persons/teams
  • up  
  • Other duties as assigned

Qualifications:

  • High School Diploma or Equivalent required; B.A or B.S. - 4 year college degree preferred
  • Minimum of 3-4 years of customer facing work experience with track record of success
  • Previous experience in order processing or A/R preferred, but not required
  • Experience with Salesforce.com or another CRM solution is highly desired
  • Ability to effectively support all levels within a customer organization
  • Superior verbal and written communication skills
  • Ability to partner with vendors, customers and employees in a tactful, poised and organized fashion
  • Proven problem solving and decision making skills a must
  • Highly responsive, self-motivated and able to act on own initiative
  • Commitment to follow up and follow through
  • Ability to meet tight deadlines and maintain quality work is a mustDemonstrated ability to manage multiple priorities
  • Ability to learn new technology applications
  • Proficiency in Microsoft Office products 

Teaching Strategies, LLC is an equal opportunity employer of Minorities, Females, Protected Veterans and Individual with Disabilities.

Teaching Strategies, LLC
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