Teaching Strategies, LLC
  • Customer Success
  • Bethesda, MD, USA
  • Full Time

Teaching Strategies is a dynamic early childhood education company that provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through kindergarten. With ground-breaking solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 25 years.

As a company, our philosophy is that the best outcomes result from working together as a team. Located in downtown Bethesda, MD, our company's headquarters are within steps from Bethesda Row and the Bethesda Metro stop. Candidates who fit with our values, vision, and mission will find a casual and fun work environment that fosters creativity, innovation and career growth. Along with great benefits and competitive compensation packages, we at Teaching Strategies pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is teaching children to become creative, confident thinkers.

Position overview:

The Application Support Engineer delivers technical support for software applications and technologies, according to the needs of the business. This role requires an understanding of high-level technologies and provides help to interpret feedback from end users to address all issues as necessary. The Application Support Engineer is part of the Customer Success team, which is devoted to making sure that the software architecture is working well and being used efficiently.

Key responsibilities:

• Identifies, debugs, and resolves a wide range of complex problem situations within the test or production environments.
• Leverages existing tools, including third party, internally developed and API creation and management to maximize team's ability to detect, troubleshoot, and resolve issues
• Provides expertise around Import/Export capabilities, Reporting/Analytics, API connectors to third party applications, Database queries and scripting
• Follows SLA (internal and external) timelines and processes providing documentation and transparency.
• Coordinates platform improvement initiatives with development engineering teams and external partners, prioritizing and driving project closure on all sides
• Actively pursues and applies new advancements within the support team and integrates into processes.
• Customer Focused, with a high level of comfort and expertise reaching out by phone, chat, or email to all levels of customers

Qualifications and Requirements:

• Strong Experience with Scripting, Data Migration and integration, SQL, MySQL, and working with API's.
• Command line proficiency Unix, Mac OSX
• Python, Perl, JavaScript, Ruby experience highly desired
• Strong written and oral communication skills – proven client facing skills
• Several years customer facing experience in a high energy, fast paced environment at a SaaS or enterprise Software firm
• Experience with Web Technologies
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Experience in Education Technology highly desired
• Effective Team Player

Teaching Strategies, LLC is an equal opportunity employer of Minorities, Females, Protected Veterans and Individual with Disabilities.

Teaching Strategies, LLC
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