Teaching Strategies, LLC
  • Customer Success
  • Bethesda, MD, USA
  • Full Time

Teaching Strategies is a dynamic early childhood education company that provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through kindergarten. With ground-breaking solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 25 years.

As a company, our philosophy is that the best outcomes result from working together as a team. Located in downtown Bethesda, MD, our company's headquarters are within steps from Bethesda Row and the Bethesda Metro stop. Candidates who fit with our values, vision, and mission will find a casual and fun work environment that fosters creativity, innovation and career growth. Along with great benefits and competitive compensation packages, we at Teaching Strategies pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is teaching children to become creative, confident thinkers.

Position overview:

The Customer Success Advocate position is an exciting opportunity for a highly motivated and experienced project manager that is committed to the success of our customers.  They will fully own their customer's experience and are responsible for the overall direction, coordination, implementation, execution, control, and completion of their projects ensuring consistency with company strategy, commitments, and goals.  This is a highly dynamic position that requires the Customer Success Advocate to oversee all aspects of their customers' engagement with Teaching Strategies.  The ideal individual will continuously work to surpass their customer's expectations.

Specific roles and responsibilities:

  • Action oriented management of detailed project plans to ensure all internal and external stakeholders are achieving their objectives
  • Implements and onboards small to large scale customers and expansion projects
  • Owns and facilitates the definition of project scope, contract compliance, customizations, deliverables, tasks, and resource requirements
  • Manages communication, timelines, and budget requirements to meet project goals
  • Anticipates customer needs and adapts project plans in order to achieve mutually beneficial long-term objectives and goals.
  • Constantly monitors and reports on progress of their projects to all stakeholders and on project progress, problems, and solutions
  • Successfully manages and demonstrates ownership of all aspects of each assigned project
  • Develops and recommends processes and procedures to improve the customer's overall onboarding and implementation experience
  • Ensures contract and project plan deliverables are met by serving as the liaison between customer and internal departments such as Research, Content, Technology Development, Professional Development, Policy, Marketing, and Sales
  • Educates customers about Teaching Strategies' products and services
  • Ensures successful transition to account management team

Qualifications and Requirements:

  • Bachelors' degree in business, education, or other related fields required
  • PMP preferred but not required
  • Minimum of 2-4 years of professional experience in a project management role with successful product implementation and revenue growth experience required
  • Experience developing account strategy, building customer relationships, and successfully managing mid-level accounts required
  • Exceptional written and verbal communication skills
  • Excellent presentation skills; ability to conduct engaging presentations in person and remotely
  • Strong passion for exceeding customer expectations
  • Experience with Salesforce or other CRM solutions preferred
  • Proven ability to thrive in fast pace, goal-oriented environments
  • Demonstrated capability to manage multiple priorities
  • Previous experience in early childhood education a plus
  • Familiarity with Teaching Strategies GOLD a plus
  • Ability to learn new technology applications
  • Proficiency in Microsoft Office suite
  • Ability to travel up to 25% of the time

Teaching Strategies, LLC is an equal opportunity employer of Minorities, Females, Protected Veterans and Individual with Disabilities.

Teaching Strategies, LLC
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